We make each countertop to order. Whether you need a kitchen island or an entire kitchen, we've got you covered. Below are some of our most popular options to get you started. Once you're ready to take the next step, contact our design team to get things rolling.
We know there are a lot of options. We are here to help you choose whats right for you. Take a few minutes to educate yourself on the basics below. Then reach out to our team of experts to help you get your project started.
Sketch out your kitchen so we can get a better undersanding of the space you're working with your counter tops sizes.
Our design team needs a few details to get started on your quote. The sky is the limit, but it's always best to start with the basics. There are no commitments at this stage.
The Laurel Mercantile Co. warrants that your countertop will be free of manufacturing defects upon arrival. If items appear to be defective or damaged, you must notify us by phone or email within 7 days of receipt. If your top has defects in materials or workmanship, it might need to be returned to us for repair or replacement, so please retain all packaging until your items are fully inspected.
The Laurel Mercantile Co. warrants against glue-joint delamination that may occur within one year from date of receipt. Please contact us immediately if a glue joint does delaminate, please notify us right away. We may request the countertop be returned to us, at our expense, for repair or replacement.
Warranty will be considered void in the event that any of the following occur:
-Customer fails to apply a natural oil to ALL surfaces of an unfinished countertop each day for at least 7 days after receipt, OR customer fails to apply polyurethane or varnish to ALL surfaces of an unfinished countertop within 7 days of receipt.
-Customer fails to apply natural oil to ALL surfaces of countertop pre-finished with natural oil each day for at least 7 days after receipt.
-Countertop is not installed within 10 days of receipt.
-Countertop is not installed in accordance with the installation instructions provided.
-Includes a cutout for a sink or appliance, or is modified in any way, other than as necessary for normal and customary installation
-Countertop is exposed to extreme temperatures or humidity, drastic changes in temperature or humidity, water or spills that are large volume or are not immediately wiped up.
-Customer fails to properly maintain and re-oil countertops at least monthly.
Exclusions:
Variations in color and/or grain are expected due the nature of wood products and are not considered defects. Minor warping should be expected and is not considered a defect. The ratio of heartwood to sapwood in any countertop is not guaranteed.
NO RETURNS, NO EXCHANGES, NO REFUNDS
Since Laurel Mercantile Co. countertops are made-to-order, these items are not eligible for return, refund, or exchange, except in cases involving damage incurred during shipment.
Order Changes or Cancellation
Changes to orders must be made prior to signing off on the final order design sheet. We commit raw material to your custom project 24 hours after you place an order. Consequently, orders may only be cancelled within 24 hours of completing down payment. AFTER 24 HOURS, YOU CANNOT CANCEL YOUR ORDER. We will however, make our best efforts to accommodate a change request if production has not yet begun. Changes are not guaranteed, and may affect the price of the completed item.
