RETURNS & EXCHANGES
We want you to love the things we make at Laurel Mercantile Co. If you order something from us and you don’t absolutely love it, rest assured that you can return most items to us within 30 days of delivery for a refund.
To return an item, please fill out the form below. For more detailed instructions about our return policy, and to find out what exclusions apply to returns, please continue reading.
Defective or Damaged Items
If we made a mistake, we’ll take care of it. Period. If you received a defective or damaged product, please let us know so we can replace it for you. And don’t worry—shipping charges are on us, both for the returned item and the replacement. In order to return your item, please fill out the form below and we will send a return label to your email as soon as possible.
Our return policy covers returns of most products in new or “like-new” condition up to 30 days after delivery. Items that cannot be returned include furniture, select oversize items, or anything damaged through normal wear and tear.
If you’ve decided you don’t like what you ordered after having it in your home a couple of weeks, no problem. In order to return your item, please fill out the form below. We will send a return label to your email as soon as possible. Once your return hits the mail stream, we are notified and you will receive a full refund for your item(s) less the original shipping charge.
If it didn’t fit or didn’t work for you, we will happily accept your return of unused merchandise for up to 30 days after purchase.